How do I request access to my personal information?

You can submit a data access request by contacting the magie88 customer support team, which operates 24/7 via live chat in the app or by email at support@magie88.org. We support communication in Malay and English. Identity verification may be required before the request can be processed to ensure the security of your account.

Official Policy

Privacy Policy magie88

magie88 respects the privacy rights of every member. This document explains in detail how we collect, store, use and protect your personal information when you use our platform. Please read it carefully before registering or using any of our services.

Effective: 1 January 2026

International Licensing

256-bit SSL Encryption

Last updated: January 2026

Our Commitment

Data Protection We Promise

magie88 complies with international data protection standards to keep your information secure at all times.

End-to-End Data Encryption

All information transmitted between your device and magie88's servers is protected using 256-bit SSL encryption technology. Your data cannot be read by any third party during transmission.

Strict Access Controls

Only authorised staff may access members' personal data, and only when required for service operations. Every access is recorded and audited regularly.

Secure Data Storage

Member data is stored on servers equipped with multiple layers of physical and digital protection. We use automatic backup systems to ensure your data is not lost.

No Sale of Data to Third Parties

magie88 does not sell, rent or disclose members' personal information to any third party for marketing purposes without the explicit consent of the member concerned.

Right of Access and Correction

Every member has the right to access, review and request correction of their personal information stored in our systems at any time through our customer service.

Compliance with International Standards

magie88's privacy policy is drawn up in accordance with recognised international data protection guidelines, ensuring that the management of members' personal information meets the highest standards.

Section 1

Information We Collect

The information collected is limited to what is necessary to provide a safe and responsible service.

Account Registration Information

When you register a magie88 account, we require the following basic information to verify your identity and ensure the platform is used by eligible individuals:

Full name as shown on your identity card (MyKad)
Date of birth — to verify that you are 21 years of age or older
An active mobile phone number
A valid email address
A username and password chosen by you
Identity card number or other recognised identity document

The magie88 platform is for members aged 21 and above only. Your date of birth is mandatory and is used solely for age verification before registration is approved.

Financial and Payment Information

To process deposits and withdrawals securely, we may collect information relating to your chosen payment method. Payment methods available at magie88 include Touch 'n Go eWallet, DuitNow, online banking via FPX, ShopeePay and cryptocurrency (USDT, BTC, ETH). The information collected depends on the method chosen and includes:

E-wallet account number or bank account number (partial only, not the full number)
Account holder name for verification purposes
Deposit and withdrawal transaction records
Cryptocurrency wallet address for related transactions

We do not store credit card or debit card information directly. All transactions are processed through a secure and certified payment gateway.

Usage and Activity Data

When you use the magie88 platform, we automatically collect data relating to your activity to improve service quality and detect any suspicious activity:

IP address and information about the device used
Web browser type and operating system
Login and logout time logs
Game history and bets placed
Account preferences and settings you have chosen
Interaction data with customer service

Cookies and Tracking Technologies

magie88 uses cookies and similar technologies to improve your browsing experience on our website. Cookies help us remember your preferences, maintain your login session and analyse usage patterns for technical improvement purposes. You can control the use of cookies through your web browser settings, but please note that disabling cookies may affect certain functions of the platform.

Section 2

Purpose of Using Information

Your personal information is used only for the stated purposes and nothing more.

Purpose of Use	Legal Basis
Identity and age verification during registration	Legal obligation
Processing deposits and withdrawals	Performance of contract
Prevention of fraud and money laundering	Legitimate interest
Sending important account notifications	Performance of contract
Customer support and complaint resolution	Performance of contract
Responsible gambling monitoring	Legitimate interest and legal obligation
Product and service improvement	Legitimate interest

Marketing Communications

We only send communications relating to promotions, bonuses or product updates to members who have given their consent to receive them. You may withdraw this consent at any time through your account settings or by contacting our customer service, which operates 24/7 via live chat and email in Malay and English.

Internal Analysis

Usage data is collected in aggregate for the purpose of analysing platform performance and improving the user experience. This analysis does not directly identify individuals and is used solely for the purpose of improving magie88's overall service.

Section 3

Disclosure to Third Parties

magie88 does not share your personal information except in circumstances permitted by this policy.

Appointed Service Providers

We may share your personal information with third-party service providers we appoint to help operate the platform, including:

Payment gateway providers that process deposit and withdrawal transactions
Gaming software providers that supply slots, live casino and sports betting content
Information technology infrastructure and cybersecurity providers
Identity verification and anti-fraud service providers

All these service providers are bound by strict confidentiality agreements and are not permitted to use your data for any purpose other than those specified in those agreements.

Legal and Regulatory Requirements

In certain circumstances, magie88 may be required to disclose members' personal information to the relevant authorities when:

Ordered by a court or competent authority
Required to fulfil licensing obligations and international regulations
Required to investigate or prevent fraud, money laundering or other financial crimes
Required to protect the safety and legal rights of other users

Any such disclosure will be limited to the minimum information necessary and carried out in accordance with proper legal procedures. magie88 operates under international licensing and complies with all applicable regulatory obligations.

What We Do Not Do

We state clearly that magie88 has never:

Sold members' personal information to any third party for marketing purposes
Shared member data with competitors or unrelated business entities
Used your information for purposes other than those stated in this policy without your consent
Stored sensitive payment information insecurely or without encryption protection

Section 4

Your Rights as a Member

You have clear rights regarding your personal information stored in the magie88 system.

Right of Access

You have the right to request a copy of the personal information we hold about you at any time.

Right of Correction

You may request correction of any information that is inaccurate or outdated in our records.

Right of Deletion

In certain circumstances, you may request that we delete your personal information from our systems.

Right to Restrict Processing

You have the right to request that we limit how your information is processed in permitted circumstances.

Right to Object

You can object to the processing of your information for certain purposes such as direct marketing.

Right to Data Portability

You have the right to receive your personal information in a machine-readable format for transfer.

Right to Withdraw Consent

You may withdraw consent you have given at any time without affecting prior processing.

How to Submit a Request

Contact our 24/7 support team via live chat in the app or email to submit any privacy rights request.

Request Response Time

magie88 will process your privacy rights requests promptly. We aim to respond to every valid request within a reasonable timeframe. Some requests may require identity verification first to ensure the security of your account.

In cases where a request cannot be fully fulfilled due to legal obligations or technical reasons, we will inform you of the reasons and the alternative steps available.

Section 5

Data Security and Retention Period

We take appropriate technical and organisational measures to protect your data.

Technical Security Measures

magie88 implements multiple layers of technical security to protect members' personal data:

256-bit SSL/TLS encryption for all communications between your device and our servers
Encryption of sensitive data in databases using industry-recognised cryptographic algorithms
24/7 security monitoring system to detect and respond to cyber threats
Penetration testing and vulnerability assessments conducted regularly by independent security experts
Two-factor authentication (2FA) available to protect member accounts
Role-based access controls for internal staff

Data Retention Period

We retain your personal information only for as long as necessary for the stated purposes, or as required by law:

Active account records are kept for as long as your account remains active
Financial transaction records are kept for the period set by regulatory requirements related to anti-money laundering
Customer service communication logs are kept for reference and dispute resolution purposes
After account closure, information not required by law will be securely deleted or anonymised

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. You are advised to keep your account password confidential and not share your login details with anyone.

Section 6

Changes to This Policy

Amendment Notice

magie88 reserves the right to update or amend this Privacy Policy from time to time in line with changes in legislation, technology or our operational practices. Any material changes will be communicated to members via:

In-app or website notifications
Email to the address registered in your account
Update to the "Last updated" date at the top of this document

Continued use of the magie88 platform after amendments take effect will be considered your acceptance of the updated terms. If you do not agree with any amendment, you may close your account and stop using our services.

Language Version

This Privacy Policy is prepared in Malay as the primary language. Should there be any discrepancy between different language versions, the Malay version shall apply as the definitive reference.

Applicable Law

This Privacy Policy is governed by and interpreted in accordance with internationally recognised data protection principles. magie88 operates under international licensing and complies with all relevant regulatory requirements in delivering its services to members in Malaysia.

Frequently Asked Questions

Privacy-Related Questions

Answers to questions frequently asked by magie88 members about privacy and data protection.

magie88 collects information you provide during registration, such as your full name, date of birth, mobile phone number and email address. We also collect payment-related information needed to process deposits and withdrawals, as well as usage data such as activity logs and device information. All data collection is for the purpose of service operations, identity verification and regulatory compliance.

Absolutely not. magie88 does not sell, rent or disclose members' personal information to any third party for marketing purposes. We only share information with officially appointed service providers who are bound by confidentiality agreements, or when required by law or a competent authority.

You can submit a data access request by contacting the magie88 customer support team, which operates 24/7 via live chat in the app or by email at [email protected]. We support communication in Malay and English. Identity verification may be required before the request can be processed to ensure the security of your account.

Yes, in certain circumstances you have the right to request deletion of your personal information. However, this request may not be fully fulfilled if there is a legal obligation to retain the information — for example, financial transaction records required by anti-money laundering regulations. We will clearly inform you of what can and cannot be deleted, along with the reasons.

magie88 uses 256-bit SSL encryption for all data transmissions, database encryption for sensitive information, round-the-clock security monitoring systems, and strict access controls for internal staff. We also conduct regular security assessments and provide two-factor authentication to protect member accounts.

Personal information is retained for as long as your account is active and for the period required by law following account closure. Financial transaction records are retained in accordance with the periods set by international regulatory requirements relating to financial services. Information that is no longer needed will be securely deleted or anonymised.

Trusted Platform

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Enjoy slots, live casino and sports betting on a platform that protects your privacy. Minimum deposit RM10 with 24/7 customer support in Malay and English always available.

For privacy enquiries, contact: [email protected] — 24/7 support